Terms & Conditions

By booking a service with Huy Premium Detailing, you agree to the following terms and conditions.

1. Bookings

Customers are responsible for providing accurate contact information, vehicle details and service selection when making a booking.

Please select the correct vehicle size and service when booking. If the vehicle or service differs significantly from the booking, we may need to confirm the service and price before work begins.

2. Full Detail Service

Our Full Detail service includes the services listed in the relevant service description.

Extraction, intensive stain treatment, heavy pet hair removal and other specialised treatments are not included in the standard Full Detail price and may be available as additional services.

Any additional service or charge will be discussed and agreed with the customer before the additional work is carried out.

3. Vehicle Condition

Service time may vary depending on the condition, size and requirements of the vehicle.

Customers are encouraged to provide accurate information about the vehicle's condition when booking, particularly regarding heavy dirt, pet hair, stains or other specific cleaning requirements.

4. Cancellation & Rescheduling

We require at least 24 hours' notice for cancellations or rescheduling.

Late cancellations or no-shows may incur a reasonable cancellation fee.

We understand that unexpected circumstances can occur and will consider each situation fairly.

5. Weather & Mobile Service

As a mobile detailing service, weather conditions may affect outdoor appointments.

If weather conditions are unsuitable for safe or quality work, we may need to reschedule the appointment.

Customers should provide a suitable and reasonably safe working location with sufficient space and, where required, access to water and electricity.

Where suitable covered space is available, the service may proceed during wet weather.

6. Personal Belongings

Please remove personal belongings and valuables from the vehicle before the appointment.

This helps us work efficiently and reduces the risk of personal items being misplaced.

7. Vehicle Condition & Pre-existing Damage

Customers should inform us of any known pre-existing damage, loose or damaged trim, faulty electrical components, broken handles, locks, windows, switches or other issues that may affect the service.

We will take reasonable care when working on your vehicle, but we cannot be responsible for damage or deterioration that existed before the service.

8. Cleaning Results

We will always aim to achieve the best reasonable result based on the condition of the vehicle and the service selected.

Some stains, marks, odours, scratches, paint defects or other imperfections may not be completely removable or restorable.

The final result may depend on the age, material, severity and previous condition of the vehicle.

9. Vehicle Photos

Photos may be taken before and after the service for condition records, quality control and marketing purposes.

Please let us know before the service if you do not wish your vehicle to be photographed for marketing purposes.

10. Payment

Payment is due upon completion of the service unless another arrangement has been agreed beforehand.

11. Consumer Guarantees Act

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded under New Zealand law.

Where the Consumer Guarantees Act 1993 applies, our services will be provided with reasonable care and skill and in accordance with the guarantees provided by the Act.

12. Acceptance

By making a booking with Huy Premium Detailing, you confirm that you have read and agree to these Terms & Conditions and our cancellation policy.